Customizing the login page of ManageEngine ServiceDesk Plus can help with branding, compliance, or improving user experience. Here’s a guide on how to customize the login page in both on-premises versions (Professional, Enterprise, MSP editions). 🔧 Step-by-Step Login Page Customization (On-Premises) 📁 1. Locate the Login Page Files On the…
Category: Helpdesk/ITIL
Configuring an SLA (Service Level Agreement) in ServiceNow
Configuring an SLA (Service Level Agreement) in ServiceNow involves multiple components working together to define and track performance against agreed-upon service levels. Here’s a high-level guide to walk you through the core configuration: 🔧 Step-by-Step: Configure SLA in ServiceNow 1. Enable SLA Plugin First, ensure that the SLA plugin is…