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Customizing the login page of ManageEngine ServiceDesk Plus

blog.payperitem.com, April 15, 2025

Customizing the login page of ManageEngine ServiceDesk Plus can help with branding, compliance, or improving user experience. Here’s a guide on how to customize the login page in both on-premises versions (Professional, Enterprise, MSP editions).


🔧 Step-by-Step Login Page Customization (On-Premises)

📁 1. Locate the Login Page Files

On the ServiceDesk Plus server:

  • Default path for login page (on Linux or Windows):
  • [ServiceDesk_Home]/webapps/ROOT/
  • Key files:
    • index.jsp – controls the login logic
    • login.jsp – main login form
    • /images/ – logo and background images
    • /styles/ – CSS files for styling

🎨 2. Modify the Login Page Elements

✅ Change Logo:

Replace the default logo in the images/ folder:

[ServiceDesk_Home]/webapps/ROOT/images/LoginLogo.png

Make sure:

  • Use the same file name
  • Recommended size: around 250×50 or as per your layout

✅ Edit Login Text or Layout:

Open:

[ServiceDesk_Home]/webapps/ROOT/login.jsp

You can:
  • Modify headings, messages, or form layout
  • Add disclaimers, branding text, or custom HTML

✅ Update CSS:

Custom styling:

[ServiceDesk_Home]/webapps/ROOT/styles/custom.css

If you want to override defaults:

  • Add your own custom.css
  • Link it in login.jsp: html<link rel="stylesheet" href="styles/custom.css">

🚨 3. Tips to Avoid Overwrites

  • Backup all modified files
  • Customizations may get overwritten during upgrades
    ➤ Use automation to reapply changes after an upgrade

🔄 4. Restart the Application

Once changes are made:

  • Restart the ServiceDesk Plus service
  • [ServiceDesk_Home]/bin/stopSDP.sh [ServiceDesk_Home]/bin/startSDP.sh (or stop.bat / start.bat on Windows)

🛡️ Optional: Add Login Disclaimer / Terms

In login.jsp, add above or below the login form:

html <p style="font-size:12px; color:#888;">
By logging in, you agree to our <a href="https://yourdomain.com/terms">terms of use</a>.
</p>

Helpdesk/ITIL

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